About
PerformanceBike
So You Want To Know More About Performance, Inc...
Twenty three years ago, Garry and Sharon Snook began Performance,
Inc. in the basement of their home in Chapel Hill, NC. It
has since grown into the nations leading Bicycle mail order
and retail company. Currently we have Performance Bike Shops
located in:
- Arizona
- California
- Colorado
- Georgia
- Illinois
- Maryland
- North Carolina
- Oregon
- Pennsylvania
- Virginia
- Washington
Performance, Inc. has thrived on its ability to meet and
anticipate customer needs. We have offered a 100% Satisfaction
Guarantee on all products sold since the early beginings of
our company. This led to other equally significant services
and policies like our Overnight Shipping and Price Protection
Plan which allows you to receive your product the next business
day at the best price.
Performance, Inc will continue to improve and expand to meet
our customers needs. Please feel free to contact our Customer
Service Department with any questions or you may e-mail: Performance
Customer Service.
Because Performance, Inc. is a growing company we often have
Employment Opportunities available at both our corporate offices
in Chapel Hill, NC and our retail stores across the country. (The preceding About PerformanceBike.com
section is provided for informational purposes only and was
retrieved on January 29, 2006 from http://www.performancebike.com/about_us.cfm) Back to TopPerformanceBike.com Shipping Information
Shipping
& Handling Rates
Shipping & Handling charges are calculated based
on purchase amount
|
Order
Amount |
Regular
Shipping |
2nd Day
shipping |
Next
Day |
Canada |
| $0.00 to 18.00 |
$5.25 |
$9.25 |
$14.75 |
$11.00 |
| $18.01 to 45.00 |
$6.75 |
$10.75 |
$16.25 |
$12.50 |
| $45.01 to 85.00 |
$8.25 |
$12.25 |
$17.75 |
$15.00 |
| $85.01 to 150.00 |
$9.75 |
$13.75 |
$19.25 |
$20.00 |
| over $150.00 |
$11.00 |
$15.00 |
$20.50 |
$23.00 |
|
Shipping and Handling Policies
*Regular
Via FEDEX Ground or US Mail, allow up to 10 business days.
Overnight Delivery
Via FEDEX. Orders received by 4:00 pm EST are shipped
the same day (in stock items only). Saturday deliveries incur
an additional $10 surcharge. Orders placed for next day delivery
after 4:00 pm EST on Thursday will not be delivered until
the following Monday.
2nd Business Day Delivery: no Saturday deliveries.
Via FEDEX. Orders received by 4:00 pm EST are shipped
the same day (in stock items only). Additional charges apply
for shipments to AK, HI, Guam, PR and VI (2-day delivery).
E-mail: CustomerService@performanceinc.com
for exact rates. Orders for Team Members in geographic regions
not served by FEDEX 2nd Day Service will have their packages
shipped via FEDEX Ground or US Mail. This includes APO, FPO,
Foreign and PO Box orders.
If a Backorder causes your order to be sent in more than
one shipment, we pay regular shipping on all shipments following
the original order (excluding international orders). All Overweight
Item charges apply.
Separate charges apply to Overweight items like bicycles,
bike carriers, trainers and workstands.
Shipping for a wheel is an additional $7.50 - for a wheelset
it is an additional $15.00
International Orders
Shipping & handling for all International Orders (except Canada)
varies. Please contact Customer Service by phone at 1-800-727-2453
or by E-mail at CustomerService@performanceinc.com
for more information or questions.
Please Note: International orders will be processed
and shipped once billing address verification has been obtained.
The package must be shipped to the billing address, this verification
must be verbally received from the card holder's bank. Your
confirmation does not reflect international shipping charges.
You will receive an e-mail with shipping options and quotes
for your approval. Your order will be processed when we receive
a response indicating your shipping choice and approval of
charges.
Tax Rates
For shipments to these states, we are required by law to collect
sales tax. AZ: 5.60%, CA: 7.25%, CO: 2.9%, IL: 6.25%, GA:
varies by county, MD: 5%, NC: 7%, OH: 6.5%, PA: 6%, VA: 5%,
WA: 8.8%, WV: 6%. (The preceding PerformanceBike.com
Shipping Information section is provided for informational
purposes only, all charges may change without notice.
This information was retrieved on January 29, 2006 from http://www.performancebike.com/help/shipping.cfm) |
