About
Wal-Mart.com
"The secret of successful retailing is to give your customers
what they want. And really, if you think about it from your
point of view as a customer, you want everything: a wide assortment
of good-quality merchandise; the lowest possible prices; guaranteed
satisfaction with what you buy; friendly, knowledgeable service;
convenient hours; free parking; a pleasant shopping experience."
- Sam Walton (1918-1992) Walmart.com is a lot like
your neighborhood Wal-Mart store. We feature a great selection
of high-quality merchandise, friendly service and, of course,
Every Day Low Prices. We also have another goal: to bring
you the best shopping experience on the Internet.
Founded in January 2000, Walmart.com is a subsidiary of
Wal-Mart Stores, Inc. Our headquarters is on the San Francisco
Peninsula near Silicon Valley, where we have access to the
world's deepest pool of Internet executive and technical talent.
But we think of ourselves, first and foremost, as a retailer.
So our ties to Bentonville, Ark. — where Sam Walton
opened the first store that bore the Walton name and where
Wal-Mart Stores, Inc., is still based — give us our
foundation.
We Foster the Ideals of Our Parent Company
From modest beginnings in northwestern Arkansas, Wal-Mart
has grown to become a worldwide household name.
At the heart of Wal-Mart's growth is the unique culture
that "Mr. Sam" built. His business philosophy was based on
the simple idea of making the customer No. 1. He believed
that by serving the customer's needs first, his business would
also serve its associates, shareholders, communities and other
stakeholders. A goal at Walmart.com is to bring Mr. Sam's
culture and philosophy to the Internet.
With Bentonville's support, Walmart.com taps into many things
that have made Wal-Mart a universally known brand —
like excellent supplier relationships, highly efficient systems,
an unswerving commitment to Sam Walton's "Always Low Prices"
philosophy and unrivaled retailers who strive to make the
customer No. 1.
Another Mission
Another Walmart.com goal — providing easy access to
more Wal-Mart — is evident in the more than 1,000,000
products available online and in the innovative businesses
that Walmart.com continues to develop, such as Music Downloads
and 1-Hour Photos, which gives customers the convenience of
ordering products online and picking them up at a local Wal-Mart.
In short, Walmart.com is passionate about combining the
best of two great worlds — technology and world-class
retailing — to give customers a wide assortment of their
favorite products, Every Day Low Prices, guaranteed satisfaction,
friendly service, convenient hours (24 hours, 7 days a week)
and a great online shopping experience. (The preceding About Wal-Mart
section is provided for informational purposes only and was
retrieved on February 1, 2006 from http://www.walmart.com/catalog/catalog.gsp?cat=131473&path=0:5436:127843:131473#null) Back to TopWal-Mart Shipping Information Shipping Methods
We offer three shipping methods for most items: Standard
(3 to 7 business days), 2- to 3-Day Shipping (2 to 3 business
days) and 1-Day Shipping (1 business day). We use Freight
shipping (7 to 14 business days) for heavy or oversize items.
Top
Split Shipments
We may fulfill the items in your order at different times
and with different vendors, so your order may arrive in different
boxes and at different times. You will receive a confirmation
email for each shipment. The email also lists the items that
have already shipped and those still to be shipped. We do
not charge extra for these split shipments.
Top
Heavy or Oversize Items
Some heavy or large items, identified as oversize, have
a special shipping cost. You can find your actual shipping
cost during checkout. Oversize items cannot be shipped to
Alaska, Hawaii, U.S. protectorates and territories, or APO/FPO
addresses.
Top
Shoe Shipping Charges
Pay just $4.98 to ship your first pair of shoes, and just
$1.98 for each additional pair (final order cost variable
by up to $.10 based on total number of pairs).
Top
Perishable Items
See Shipping & Returns: Perishable Items
Top
Shipping Regulated Materials
Due to Federal Aviation Administration (FAA) safety restrictions,
we cannot ship items by air (Priority or Express) that contain
regulated or hazardous materials. These restricted items are
usually identified on the item page and also when you click
the estimated arrival-date link on the item page. They typically
fall into one of two categories:
- Aerosol products in pressurized spray cans
- Products that contain flammable, volatile or corrosive
chemicals
Top
Shipping to a Different Address
During checkout, you can add new shipping addresses to your
Address Book, so each time you check out you can choose from
these stored addresses. You can also ship items in your order
to multiple addresses: On the Select Shipping Address page,
click the Multiple Addresses button. On the next page, choose
the address in the pull-down menu for each item.
If your order is shipping to an address other than the
billing address on your credit card, we may contact you to
list the alternate address with your credit card company.
This helps prevent fraudulent use of your credit card. To
list the alternate address with your credit card company,
just call the 800 number on the back of your card and ask
the agent to add the address to the notes on your account.
Listing the address before you place an order helps us process
your order more quickly.
Top
Types of Email Confirmations
After you place an order with Walmart.com, we email you
with pertinent information about your order's status. For
instance, soon after you place an order, we send an email
confirming we have received it. We send a second confirmation
email when your order has shipped. We send more than one shipment
confirmation email if we fulfill the order in multiple shipments.
We might also send other emails about your order's status,
if necessary. Please save these emails for your records.
Top
Music Downloads
Music Downloads are considered "shipped" and your credit
card is billed when you receive a link to download the song
or album you purchased.
Top
Where can I ship my order?
We ship most items to all 50 states plus these U.S.
protectorates and territories: American Samoa, Federated
States of Micronesia, Guam, Marshall Islands, Northern Mariana
Islands, Palau and U.S. Virgin Islands.
We ship most items to APO/FPO military addresses.
Delivery takes 3 to 6 weeks. Items we cannot ship to these
addresses are identified on the item page or when you click
"See estimated arrival date" on the item page. Further restrictions
on item type, size and weight may exist in the country where
the APO/FPO address is located. Please contact your post office
to verify item type, size and weight restrictions for the
country where your APO/FPO address is located. Except as stated
above for APO/FPO addresses and U.S. protectorates and territories,
we do not ship to international destinations,
Canada or Puerto Rico.
Top
Can I order at Walmart.com and pick up at a store?
Yes, you can for Photo Center and Vision Center items and
for some tires. Other items we deliver via the shipping method
of your choice, straight to your door or to another address
you enter during checkout.
And for a limited time, if you live in the Dallas-Fort Worth,
Texas area, you can purchase select items available only online
and pick them up at a Dallas-Fort Worth area store.
Top (The preceding Wal-Mart Shipping
Information section is provided for informational
purposes only and was retrieved on February 1, 2006 from http://www.walmart.com/catalog/catalog.gsp?cat=119503&path=0:5436:119544:119503#null) |
